Refund Policy

 

Celestial Silver – Refund Policy

At Celestial Silver, we take pride in the craftsmanship and quality of our jewelry. Your satisfaction is important to us, and we are committed to ensuring your shopping experience is seamless and enjoyable.

7-Day Refund Policy (Manufacturing Defects Only)

We offer a 7-day refund policy for items with manufacturing defects. If you receive a product that has a defect in craftsmanship or materials, you are eligible for a full refund.

Eligibility Criteria:

  • The item must be returned within 7 days from the date of delivery.

  • The defect must be clearly related to manufacturing (e.g., broken clasp, missing stone, irregular finishing).

  • The item must be unused, unworn, and returned in its original packaging with tags and proof of purchase.

  • Refunds are not applicable for damage caused by misuse, accidents, improper care, or general wear and tear.

How to Request a Refund:

  1. Contact our support team at [support@celestialsilver.com] within 7 days of receiving your order.

  2. Include your order number, clear photos of the defect, and a brief description.

  3. Our team will assess your request and guide you through the return process if eligible.

Processing Time:

  • Once the return is received and inspected, refunds will be processed within 5–7 business days to your original method of payment.